Update - We continue to observe very low error rates and stable performance. Monitoring remains in place, and our teams are continuing to closely observe the environment to ensure service stability is maintained.
We will provide our next update by 2:00 PM AEST, or earlier if required.
Sep 02, 2026 - 08:33 AEST
We will provide our next update by 2:00 PM AEST, or earlier if required.
Sep 02, 2026 - 08:33 AEST
Monitoring - We have seen error rates reduce significantly and are continuing to monitor the platform closely. Current indicators show improved service stability, and our teams remain engaged to ensure performance continues to trend in the right direction.
We will maintain enhanced monitoring through tomorrow and provide our next update by 9:00 AM AEST, or earlier if required.
Sep 01, 2026 - 18:25 AEST
We will maintain enhanced monitoring through tomorrow and provide our next update by 9:00 AM AEST, or earlier if required.
Sep 01, 2026 - 18:25 AEST
Update - We are working with the upstream provider to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI and Time tabling & Scheduling across multiple releases in the ANZ and UK region.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 17:33 AEST
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 17:33 AEST
Update - We are continuing to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI and Time tabling & Scheduling across multiple releases in the ANZ and UK region.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 16:36 AEST
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 16:36 AEST
Update - We are still continuing to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI across multiple releases in the ANZ region.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 15:33 AEST
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 15:33 AEST
Update - We are continuing to investigate the issue related to Null Token errors that a subset of users may be intermittently experiencing when accessing CI across multiple releases in the ANZ region.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 14:31 AEST
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 14:31 AEST
Update - We are continuing to investigate the issue affecting a subset of customers across multiple releases in the ANZ region. Impacted users may continue to intermittently experience Null Token errors when accessing CI. Access to CiA has improved.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 13:35 AEST
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 13:35 AEST
Update - A subset of customers across multiple releases in the ANZ region are experiencing Null Token errors and degraded access to CI and CI Anywhere. Our team is currently investigating and troubleshooting the issue.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 12:43 AEST
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 12:43 AEST
Investigating - We are investigating an issue impacting service for a subset of ANZ customers.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 12:27 AEST
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Sep 01, 2026 - 12:27 AEST
Software as a Service - Australia & New Zealand
Operational
Database Services
Operational
Batch Services (DP Jobs)
Operational
Ci in the Cloud
Operational
Spatial Cloud
Operational
Ci Anywhere
Operational
Timetabling & Scheduling
Operational
Software as a Service - United Kingdom & Europe
Operational
Database Services
Operational
Batch Services (DP Jobs)
Operational
Ci in the Cloud
Operational
Spatial Cloud
Operational
Ci Anywhere
Operational
Timetabling & Scheduling
Operational
Software as a Service - GovCloud Australia
Operational
Database Services
Operational
Batch Services (DP Jobs)
Operational
Ci in the Cloud
Operational
Ci Anywhere
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance - Non-Customer Infrastructure Sep 26, 2026 17:00-21:00 AEST
Update -
We will be undergoing scheduled maintenance during this time.
Aug 20, 2026 - 07:57 AEST
Aug 20, 2026 - 07:57 AEST
Scheduled -
On Saturday, 26th of September, between 5:00 pm and 9:00 pm (AEST) / 8:00 am and 12:00 noon (BST), we will perform planned maintenance to upgrade non-customer infrastructure.
During this maintenance window, customers may experience brief interruptions to some services, although we expect any impact to be minimal. Our engineering team will be actively monitoring all systems throughout the maintenance and will respond promptly to any unexpected issues.
As a precaution, certain operational activities may be delayed or interrupted during this maintenance window, including:
- Scheduled DP Jobs
- Customer refreshes
- Major release upgrades
- Mainline and Fastline moves
- EAS Software Downloads
Customers with planned service requests scheduled during this period are encouraged to raise a Customer Community case to have these activities moved to the next available date.
No action is required from customers unless they have a planned service activity during this period. We will provide updates on this status page if there are any changes to the planned maintenance or its expected impact.
Aug 19, 2026 - 13:30 AEST
During this maintenance window, customers may experience brief interruptions to some services, although we expect any impact to be minimal. Our engineering team will be actively monitoring all systems throughout the maintenance and will respond promptly to any unexpected issues.
As a precaution, certain operational activities may be delayed or interrupted during this maintenance window, including:
- Scheduled DP Jobs
- Customer refreshes
- Major release upgrades
- Mainline and Fastline moves
- EAS Software Downloads
Customers with planned service requests scheduled during this period are encouraged to raise a Customer Community case to have these activities moved to the next available date.
No action is required from customers unless they have a planned service activity during this period. We will provide updates on this status page if there are any changes to the planned maintenance or its expected impact.
Aug 19, 2026 - 13:30 AEST