All Systems Operational
Uptime over the past 90 days. View historical uptime.
Software as a Service - Australia & New Zealand Operational
90 days ago
99.95 % uptime
Today
Database Services ? Operational
90 days ago
100.0 % uptime
Today
Batch Services (DP Jobs) Operational
90 days ago
99.91 % uptime
Today
Ci in the Cloud Operational
90 days ago
100.0 % uptime
Today
Spatial Cloud Operational
90 days ago
99.83 % uptime
Today
Ci Anywhere Operational
90 days ago
99.95 % uptime
Today
Timetabling & Scheduling Operational
90 days ago
100.0 % uptime
Today
Software as a Service - United Kingdom & Europe Operational
90 days ago
99.99 % uptime
Today
Database Services Operational
90 days ago
100.0 % uptime
Today
Batch Services (DP Jobs) Operational
90 days ago
99.95 % uptime
Today
Ci in the Cloud Operational
90 days ago
100.0 % uptime
Today
Spatial Cloud Operational
90 days ago
100.0 % uptime
Today
Ci Anywhere Operational
90 days ago
100.0 % uptime
Today
Timetabling & Scheduling Operational
90 days ago
100.0 % uptime
Today
Software as a Service - GovCloud Australia Operational
90 days ago
100.0 % uptime
Today
Database Services Operational
90 days ago
100.0 % uptime
Today
Batch Services (DP Jobs) Operational
90 days ago
100.0 % uptime
Today
Ci in the Cloud Operational
90 days ago
100.0 % uptime
Today
Ci Anywhere Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 11, 2025

No incidents reported today.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

Feb 28, 2025

No incidents reported.

Feb 27, 2025
DP Service Disruption for ALL customers / UK Region / ALL Releases
Postmortem - Read details
Mar 4, 18:16 AEST
Resolved - After 2 hours monitoring, this incident is now resolved.

We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future, and post here on completion.

We apologise for how you and your business may have been affected by this incident.
Feb 27, 22:10 AEST
Monitoring - Our team has verified the implementation of a fix is complete.

We will monitor the logs for the next 2 hours to ensure no further impacts.
Feb 27, 19:35 AEST
Update - Our logs show a large increase in new DP jobs progressing.

We continue to apply mitigations, and the next update will be provided within 60 minutes or sooner.
Feb 27, 19:11 AEST
Update - Our investigation into the UK DP services is ongoing. We are currently examining logs for any errors and reviewing reports from customers.
Next update will be provided in 60 minutes, or sooner if new information becomes available.
Feb 27, 18:17 AEST
Update - Our investigation continues for the UK DP services however the logs are showing promising progress.

We will continue to apply mitigations, and next update will be provided in 60 minutes, or sooner if new information becomes available.
Feb 27, 17:17 AEST
Investigating - We are investigating an issue impacting the DP service for UK Region.

This will present as:

- Users see DP jobs as "submitted"
- Users in a worksheet waiting on a DP job to be completed will see that part of the process is continuing to spin.

We are applying mitigations and next update will be provided in 60 minutes, or sooner if new information becomes available.
Feb 27, 16:20 AEST
DP Service Disruption for All customers ALL Releases
Postmortem - Read details
Mar 4, 18:09 AEST
Resolved - After 2 hours monitoring this incident is now resolved.

We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future, and post here on completion.

We apologise for how you and your business may have been affected by this incident.
Feb 27, 22:09 AEST
Monitoring - Our team has verified the implementation of a fix is complete.

We will monitor the logs for the next 2 hours to ensure no further impacts.
Feb 27, 19:33 AEST
Update - Our logs show a large increase in new DP jobs progressing with over 90000 completed in the last hour.

We continue to apply mitigations, and the next update will be provided within 60 minutes or sooner.
Feb 27, 18:34 AEST
Update - Our logs continue to show that error rates on DP servers have decreased we can see new DP jobs progressing over 46000 completed in the last hour however this is a much lower rate than normal.

You may see this presenting as:

- Users see DP jobs as "submitted" for longer time then normal.
- Users in a worksheet waiting on a DP job to be completed will see that part of the process is continuing to spin.
- An error appears if user forces a job to run.

We continue to apply mitigations, and the next update will be provided within 60 minutes or sooner.
Feb 27, 17:31 AEST
Update - Our logs continue to show that error rates on DP servers have decreased we can see new DP jobs progressing however the queue for submitted jobs is growing.

This issue will be presenting as:

- Users see DP jobs as "submitted"
- Users in a worksheet waiting on a DP job to be completed will see that part of the process is continuing to spin.
- An error appears if user forces a job to run.

We continue to apply mitigations, and the next update will be provided within 60 minutes or sooner.
Feb 27, 16:33 AEST
Update - Our logs continue to show that error rates on DP servers have decreased we can see DP jobs progressing however we also see growth in Submitted jobs.

This will be presenting as:

- Users see DP jobs as "submitted"
- Users in a worksheet waiting on a DP job to be completed will see that part of the process is continuing to spin.

We continue to apply mitigations, and the next update will be provided within 60 minutes or sooner.
Feb 27, 15:37 AEST
Update - We have identified the root cause of the issue and have undertaken steps to mitigation.
Our logs show that error rates on DP servers have decreased however we still see a large number of DP logs in a submitted state.

This will be presenting as:

- Users see DP jobs as "submitted"
- Users in a worksheet waiting on a DP job to be completed will see that part of the process is continuing to spin.

The next update will be provided within 60 minutes or sooner.
Feb 27, 14:42 AEST
Update - Our team is continuing to investigate an issue impacting the DP service and identify a solution to resolve.

We can see the impact for customers as follows:

- Users see DP jobs as "submitted"
- Users in a worksheet waiting on a DP job to be completed will see that part of the process is continuing to spin.

Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Feb 27, 13:43 AEST
Investigating - We are investigating an issue impacting the DP service for ANZ Region / All Releases.

Impact/Error/How to verify: A subset of customers are experiencing DP jobs stalling or major delays.

Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Feb 27, 13:01 AEST
Feb 26, 2025

No incidents reported.

Feb 25, 2025

No incidents reported.

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