After overnight hours monitoring this incident is now resolved.
We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future and post here on completion.
We apologise for how you and your business may have been affected by this incident.
Posted Apr 26, 2025 - 07:00 AEST
Monitoring
Our team has verified the implementation of a fix is complete. We can see the background queue processing is improving and starting to stabilise.
We will monitor the logs overnight to ensure no further customers are impacted.
Posted Apr 25, 2025 - 17:57 AEST
Update
We are seeing improvements in the processing of background jobs and are continuing to work through further stabilisation. The next update will be provided in 60 minutes, or sooner if new information becomes available.
Posted Apr 25, 2025 - 16:58 AEST
Update
We have observed less errors and higher success rate for submitted jobs. We are continuing to work through stabilising background DP job processing. The next update will be provided in 60 minutes, or sooner if new information becomes available.
Posted Apr 25, 2025 - 15:57 AEST
Update
We are continuing to work through stabilising background DP job processing. The next update will be provided in 60 minutes, or sooner if new information becomes available.
Posted Apr 25, 2025 - 14:57 AEST
Update
We are continuing to work through stabilising background DP job processing. The next update will be provided in 60 minutes, or sooner if new information becomes available.
Posted Apr 25, 2025 - 13:53 AEST
Update
We are continuing to work through stabilising background DP job processing. The next update will be provided in 60 minutes, or sooner if new information becomes available.
Posted Apr 25, 2025 - 12:51 AEST
Update
We have confirmed that priority DP jobs are now processing normally. We are continuing to work through stabilising background DP job processing. The next update will be provided in 60 minutes, or sooner if new information becomes available.
Posted Apr 25, 2025 - 11:51 AEST
Update
Our team has implemented the intended fix. We are working through a confirmation and verification to ensure the fix is complete.
The next update will be provided in 60 minutes, or sooner if new information becomes available.
Posted Apr 25, 2025 - 10:59 AEST
Identified
Our team has identified the DP Processing is degraded and are implementing a fix.
We anticipate the implementation of the fix to take 60 minutes to complete and verify.
Posted Apr 25, 2025 - 09:53 AEST
This incident affected: Software as a Service - Australia & New Zealand (Batch Services (DP Jobs)), Software as a Service - United Kingdom & Europe (Batch Services (DP Jobs)), and Software as a Service - GovCloud Australia (Batch Services (DP Jobs)).