Our team has completed the post incident review and the cause that lead to this incident is due to an unexpected increase in load on one of our key service instances. This issue arose during a planned upgrade process, where an essential step in adjusting our server capacity to handle the increased load was inadvertently overlooked.

Our team has already addressed the immediate issue to restore service. We are also conducting a thorough review of our upgrade processes to ensure that all steps are meticulously followed in the future, preventing a recurrence of this situation.

Thank you for your understanding and continued trust in us. We value your business and are dedicated to providing you with the service excellence you expect and deserve