We're pleased to announce that the recent service disruption has been resolved. Our team has successfully applied a fix and is actively monitoring the service to ensure stability is maintained.
We sincerely apologise for any inconvenience this disruption may have caused. Your patience and understanding during this time have been greatly appreciated.
Posted Feb 15, 2024 - 17:15 AEST
Update
We are continuing to monitor for any further issues.
Posted Feb 15, 2024 - 11:46 AEST
Monitoring
Our engineers have identified the issue and we are pleased to inform you that the necessary fix has been successfully implemented.
We are now in the monitoring phase to ensure stability.
We apologise for any inconvenience caused and appreciate your patience during this process.
The next update will be provided prior to resolving the incident, along with a root cause analysis.
Thank you.
Posted Feb 15, 2024 - 09:24 AEST
Identified
Our engineers have identified the issue and are in the process of applying a fix.
The next update will be provided once we have applied and tested the fix.
Thank you for your ongoing patience.
Posted Feb 15, 2024 - 09:03 AEST
Investigating
We have identified an issue with some customer environments experiencing connection issues and performance degradation within CiAnywhere / ANZ Region / 2023B
Our engineers are currently investigating the root cause.
We will provide another update within the next 60 minutes.
Thank you.
Posted Feb 15, 2024 - 08:37 AEST
This incident affected: Software as a Service - Australia & New Zealand (User Experience).